Welcome to Official Glomex Support
Glomex Marine Antennas USA Corp. SUPPORT is here to help. Send your request of support, download manuals, find resources that will help you with all of your Glomex products.
1. What is a Zigbee® network?
ZigBee® is the wireless technology used for sensor networks. It is a low-power, low data rate (250kb/s), short-range. This mesh wireless network provides extended battery life and is one of the best solutions for wireless controlling and monitoring applications.
2. What does the ZigBoat™ Starter Kit include?
The ZigBoat™ Starter Kit includes:
- 1x Gateway
- 1x DC/DC step-down converter (24/12Vdc to 5Vdc)
- 1x Bilge Flood Sensor (2xAAA batteries included)
- 1x Porthole/Door Sensor (2xAAA batteries included)
- 1x Battery Sensor (2xAAA batteries included).
3. Can I install it by myself?
Yes, just decide where to put the Gateway on your boat.
Use the right length of cable needed to connect the Gateway to a power source.
ZigBee®Sensors can be mounted with 3M adhesive tape (supplied) or with screws (not supplied)
4. Does it work without power?
No, the Gateway doesn’t work without power as it is needed to maintain connection to the sensors. It must be connected to a battery or power supply.
5. Do I need to shut down the system when winterizing?
No, you don’t. If you would like to continue protecting and monitoring your boat while stored, you can leave the system on if you periodically check and charge your batteries.
The average consumption of the Gateway is:
Without 3G USB dongle (if using Wi-Fi for internet connection) 250 mA on 12V systems
With 3G USB dongle plugged in the Gateway (if using 3G for internet connection) 800 mA on 12V systems.
6. Why should I buy the ZigBoat™ and not other systems?
- It’s very easy to install and use
- It’s almost totally wireless. No complicated cable connections and installations.
- It has user-friendly interface on the ZigBoat™ mobile app is easy to see, easy to understand.
- It has extended battery life. Sensors are working with very low consumption for up to 5 years.
- You do not need any subscriptions. No long procedures to follow.
- You do not have any additional data service fees. Completely yours, completely free.
- You do not share any data on a cloud. Keep your data private with only peer to peer connection.
- It offers the best price/value in the market.
7. Does it work anywhere in the world?
Yes, the ZigBoat™ works worldwide where as long as you have Internet access or 3G coverage.
8. Does the ZigBoat™ unit require a registration or data service plan?
No, the Zigboat™ system does not require any registration or monthly/yearly data subscription fees.
9. Are there any other sensors available?
Including the sensors in the Zigboat™ Starter Kit, the following sensors are also available to extend your system:
- Smoke Alarm Sensor
- Smart Plug Sensor
- Heat Alarm Sensor
- Motion Sensor
- and many others in near future.
10. What should I do if I receive an alert on my mobile phone?
ZigBoat™ alerts you by push notification or SMS message when something goes wrong on your boat.
The push notification / SMS alerts repeat in 5 minute time intervals.
When you receive a notification, you should check the situation on board and be sure that you fix the problem.
Remember that the sensor status in the App. interface will not change until the problem is solved on board.
11. Can I add additional people to push or SMS notification contact list?
Yes, both push notification and SMS support multiple users.
Potentially, an unlimited number of mobile devices can receive push notifications from the same Gateway.
The ZigBoat™ app must be installed and the Gateway’s QR code must be scanned on each mobile device that wishes to receive notifications.
You can add up to 5 different GSM numbers to receive SMS notifications using the optional 3G Dongle.
12. Can I get a discount on my yacht insurance if I use ZigBoat™?
Yes, you can ask for that if it is accepted as extra protection in your insurance policy.
13. Can I monitor more than one boat at the same time?
No, you cannot. All sensors connected to the same Gateway must be installed to the same boat.
14. How do I know if there is an update for my app?
You will receive a push notification on your mobile device when an update is available.
15. Are the sensors waterproof?
No, the sensors are not waterproof and should be mounted inside to avoid damage.
16. Can I change the language on the ZigBoat™ app?
The ZigBoat™ app uses the same language as your mobile device. To change the app language you need to change your mobile device operating system language.
17. Can I customize sms/push notifications?
No, unfortunately notifications are not customizable.
18. What is the right place for the Gateway on board?
The Gateway should be placed in a central area on the boat to have better coverage conditions.
It is not recommended to install the Gateway in the engine room or in wet or damp places.
19. Are the alarm notifications logged somewhere?
Yes, all push notifications are logged on your Gateway. You can read the last 100 notifications from the “Info” tab in your ZigBoat™ app. Your mobile device must be connected to the Gateway to read this list.
20. What version of iOS or Android is required to run ZigBoat™ app?
Minimum iOS 11 or higher is required
Minimum Android 5.0 (Lollipop) or higher is required
21. How many wireless sensors can be used with the gateway?
22. What frequencies do the wireless sensors communicate on?
The ZigBee®sensors operate worldwide on the 2.4 GHz band.
23. Do I receive a notification when a sensor battery level is low?
No, you do not receive a notification when the battery of the sensor is low. Please read the LOW BATTERY section in the sensor’s manual.
24. What is the average battery life for wireless sensors?
The average battery life of a sensor is around 3 years under normal use.
Remember that the battery life can vary according to ambient conditions (high temperature, humidity, etc.).
25. What is the power consumption of the gateway attached to boat battery?
The consumption of the Gateway is:
Without the 3G USB dongle (if using Wi-Fi for internet connection) 250 mA on 12V systems.
With the 3G USB dongle plugged in the Gateway (if using 3G for internet connection) 800 mA on 12V systems.
26. Is there a live customer support line?
Yes, you can call +39 0544 1935902 during normal business hours between 08:30-12:30 and 13:30-17:30 (GMT +1) for any customer support issues.
27. Where do I have to place the probe in the bilge?
The sensor probe must be located above the highest position of the bilge pump float switch.
28. Can I install the sensors on GRP surfaces?
Yes, it’s possible to install the sensors on GRP, metal, wood surfaces using the supplied 3M adhesive tape. For more permanent mounting, you can use screws. (not supplied)
29. Can I extend/shorten the cable of the bilge sensor alarm module?
Yes, you can but remember that you void the warranty when the cable is cut, or the probe is opened.
30. Does water splash trigger the bilge flood sensor?
Normally not. It can be possible if the contacts inside the probe remain wet. In such case you can remove the sensor and let the probe dry in a ventilated area for a short period and then reinstall it for proper usage.
31. Does engine oil trigger the bilge flood sensor?
The engine oil is an insulator so it will not trigger the sensor.
32. Can I use magnetic door sensors on steal doors?
Yes, they can be installed on steal doors. It does not cause any magnetic problems.
33. Can I use door sensors on the deck for storage lockers?
Yes, you can use door sensor for any storage locker. It is however suggested to install the sensor inside of the locker for better water resistance.
34. How do I know if the battery sensor is set to 12V or 24V before use?
The Battery Sensor is set by default to 12V mode. To switch to 24V mode, please move the switch as indicated in the info sticker placed on the sensor.
35. Can I damage the sensor if I install it in the wrong voltage mode?
No, the sensor is not damaged if you select the wrong voltage mode but it will not work until the right voltage selection is made.
36. Is ZigBoat™ app free?
Yes, you can download the app for iOS and Android devices for free.
37. Can I use third party ZigBee® sensors with ZigBoat™ system?
Unfortunately no. Only Zigbee®sensors customized by Glomex are compatible with ZigBoat™ due to the communication and interaction with the Zigboat app.
F.A.Q. weBBoat 4G Plus™
1. What is weBBoat 4G Plus?
weBBoat 4G Plus is a 3G/4G/Wi-Fi Dual Sim integrated system for high speed and stable internet connection while you are on your boat.
2. What is the difference between a cell phone hotspot and weBBoat 4G Plus?
weBBoat 4G Plus with its two high gain and wide bandwidth 4G antennas and two Wi-Fi antennas, receive the signals and redirect them boosted to the devices on board.
3. What is the range for weBBoat 4G Plus?
According the test result, the range is around 20 mile away from the coast. Remember that the signal quality and the strength are affected also by many factors like weather, distance, obstacles etc.
4. How many devices may I connect to ?
You can connect up to 32 devices to your weBBoat 4G Plus while the connection limit is between 3 to 5 devices at a time with cell phone internet sharing.
5. What type of SIM card do I have to use?
weBBoat 4G Plus uses Micro SIM card. If you have a smaller SIM card (Nano) than Micro card, you need to use a SIM adapter.
6. Does the installation need a technician?
Absolutely no. weBBoat 4G Plus is a plug and play product. All you need is to power supply it and insert your SIM card. Then you are done.
7. Where to install weBBoat 4G Plus?
weBBoat 4G Plus should be installed far away from metal obstacles that can affect the signal quality and at the highest point possible for best signal reception. Do not install the weBBoat 4G Plus on top of the masthead.
8. Why two SIM cards?
weBBoat 4G Plus is equipped by two SIM card slots to give you the possibility to have a backup plan while you are boating.
9. How to avoid Wi-Fi signal losses on metal boats?
It is normal to have some signal losses with metal obstruction around. You can use Glomex access points (cod. ITAP001) on your metal boat to extend and amplify your Wi-Fi signals on board.
10. Does it work everywhere?
Yes it works worldwide for 2.4 GHz Wi-Fi network and there are two versions for cellular connection
- IT1004PLUS/EU for EMEA (Europe, Middle East and Africa) and South America market
- IT1004PLUS/US for North America market (US and Canada)
11. What can I do if my APN is not listed?
If you think you have the proper APN of your Internet Service Provider, you can always insert it by using the Custom APN button. If you still have problems please contact us at firstname.lastname@example.org for assistance.
12. Can I change the network name?
It is highly recommended that you change the Wi-Fi network name and especially password for the network from Wi-Fi configuration page. Do not use spaces or special characters in the name of the Wi-Fi network (SSID) and password.
13. How to disable 4G connection if there is an available Wi-Fi network?
You do not have to do anything special. weBBoat 4G Plus can switch automatically from cellular connection to Wi-Fi or vice versa with its automatic switch function.
14. Is weBBoat 4G Plus protected against short circuits?
weBBoat 4G Plus has an integrated 1 Amp fuse against short circuits, but it is also suggested to make the power connection to an external fuse board for better protection.
15. How to upgrade my firmware version?
You do not need to look for anything. When firmware update is available, it will appear a notification symbol at the top right corner on home screen of your app. Just push this symbol and follow the instruction on the app to perform the upgrade and wait for a few minutes for the restart.